IT Service Management
NT3: ITSM Tool
An IT service management (ITSM) platform for providers running many customers, contracts and service-level agreements (SLAs) on shared infrastructure.
Overview
NT3 is a service desk built for organizations that serve many customers, not just one internal user base. Contracts, SLAs, shared infrastructure and vendor dependencies are first-class concepts, and the processes follow ITIL and eTOM so audits and reporting hold up.
NT3 is a service desk for organizations that serve many customers rather than one internal user base. Contracts, SLAs, shared infrastructure and vendor dependencies are first-class concepts, so a single deployment can keep each customer's data, entitlements and reporting separate. Processes follow Information Technology Infrastructure Library (ITIL) and eTOM practice, which is what makes audit and impact analysis work: before a change is approved, you can see which services and contracts it touches.
Built for
- Telecom and managed service providers
- Shared-services and multi-customer IT teams
- Enterprises with strict SLA and audit obligations
Outcomes you can measure
ITIL
Aligned processes
Incident, problem and change flows mapped to ITIL and eTOM.
SLA
Breach visibility
Live clocks and alerts before commitments are missed, not after.
Multi
Customer ready
Segregated data and reporting per customer on shared infrastructure.
What's inside
Functional modules that ship with NT3: ITSM Tool, configurable to your process.
Incident & problem management
ITIL-aligned ticket lifecycle with priority, impact and root-cause tracking.
Change management
Change requests, approvals, CAB workflow and implementation records.
Contracts & SLA governance
Per-customer contracts, SLA clocks, breach alerts and penalty reporting.
Configuration management
CMDB of assets and relationships so impact is visible before work starts.
Vendor management
Third-party tickets, dependencies and response tracking in one queue.
Mobile service desk
Single-tap customer view for field engineers and duty managers.
Key capabilities
- Incident, problem and change management aligned to ITIL and eTOM
- Per-customer contracts with live SLA clocks and breach alerting
- Configuration management database showing impact before work starts
- Vendor and third-party dependency tracking in one queue
- Mobile service desk for field engineers and duty managers
How we roll it out
- 1
Process mapping
Align your queues, priorities and SLA definitions to NT3.
- 2
CMDB setup
Load assets, customers and contracts with relationships.
- 3
Integrate
Wire monitoring, email and notification channels into ticket creation.
- 4
Operate
Go live with dashboards and continuous SLA reporting.
Integrates with
Relevant portfolio
Delivery work where NT3: ITSM Tool or the same capability solved a real enterprise problem.
Telecom
NT3, A Service Help Desk Management Tool for ITSM
A robust ticketing system to manage inter-departments & vendors.
Read case study
BI Analytics
NPS: App-based Network Performance Management System
Network performance management, KPI monitoring & alarm management system.
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Database
DB & Virtualization Support, Integration & Maintenance
DB & VMware services that help gain competitive advantage and address next-generation IT challenges.
Read case studyFrequently asked
Can one instance serve multiple customers?
Yes: contracts, SLAs and data visibility are scoped per customer within a single deployment.
Does it raise tickets automatically?
Monitoring and email integrations create and correlate tickets without manual logging.
Is there a proven deployment?
NT3 runs in production at a major Central African telecom operator; see the linked case study.
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