Sales & Customer Engagement
Nectar CRM
A customer relationship management (CRM) platform that puts sales, service and marketing on one customer record.
Overview
Nectar CRM unifies sales, marketing and service on one record of the customer. Pipelines, campaigns, cases and conversations live together, so a rep, an agent and a marketer all see the same history, and managers get forecasts they can act on instead of spreadsheets rebuilt every Monday.
Nectar CRM keeps pipelines, campaigns, cases and conversations on the same record, so a sales rep, a service agent and a marketer see one history instead of three partial ones. Managers get stage-weighted forecasts rather than a spreadsheet rebuilt every Monday. Pipelines, stages, fields and workflows are configured per team without custom code, and email, chat and call-center channels write back to the customer record automatically. Deploy on cloud or on-premise, with role-based access and audit trails either way.
Built for
- Sales teams managing long, multi-stakeholder pipelines
- Service desks handling high case volumes across channels
- Marketing teams running campaigns that must tie back to revenue
Outcomes you can measure
360°
Customer view
One record across sales, service and marketing: no more conflicting versions.
30%
Less admin time
Automated data capture, assignment and follow-up reminders.
Weekly
Reliable forecasts
Stage-weighted pipeline reporting leaders can plan against.
What's inside
Functional modules that ship with Nectar CRM, configurable to your process.
Lead & opportunity management
Capture, score, assign and progress leads through configurable stages with activity history on every record.
Sales analytics & forecasting
Pipeline health, win-rate and quota dashboards with drill-down to rep and territory level.
Customer service & cases
360° case management with SLAs, escalation rules and full interaction timelines.
Campaigns & marketing
Segment lists, run multi-touch campaigns and attribute pipeline to source.
Omni-channel integration
Email, chat and call-center integration so every conversation lands on the customer record.
Key capabilities
- Lead and opportunity management with configurable stages and scoring
- Sales analytics and stage-weighted forecasting by rep and territory
- Case management with service levels, escalation and full timelines
- Campaign management with pipeline attribution by source
- Email, chat and call-center integration on one customer record
How we roll it out
- 1
Discovery
Map your sales stages, service SLAs and reporting needs.
- 2
Configure
Set up pipelines, roles, workflows and dashboards: no rewrite required.
- 3
Migrate
Import accounts, contacts and open pipeline with de-duplication.
- 4
Adopt
Role-based training, then iterate on reports in the first 30 days.
Integrates with
Relevant portfolio
Delivery work where Nectar CRM or the same capability solved a real enterprise problem.
Mobile Apps
Self Care Accounting Web & Application
Self-care development for Smile users in Nigeria.
Read case study
Telecom OSS
NIDC: Intelligent Dunning & Collection System for Telecom
An AI-powered postpaid dunning solution designed for telecom operators to automate revenue recovery and reduce churn.
Read case study
Software Development
Integrated Digital Payment System with Digital Security
A simplified system to manage end-user e-wallet transactions.
Read case studyFrequently asked
Can we keep our existing sales stages?
Yes: pipelines, stages, fields and workflows are configurable per team without custom code.
Does it work for service as well as sales?
Case management, SLAs and escalations are built in and share the same customer record as sales.
How is it deployed?
Cloud or on-premise, with role-based access and audit trails in both models.
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