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Telecom OSS

NIDC — Intelligent Dunning & Collection System for Telecom

An AI-powered postpaid dunning solution designed for telecom operators to automate revenue recovery and reduce churn.

Client
Movicel Telecommunications (Central Africa)
Category
Telecom OSS
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NIDC — Intelligent Dunning & Collection System for Telecom

Overview

NIDC is an AI-powered postpaid dunning solution designed for telecom operators to automate revenue recovery and reduce churn. Movicel implemented NIDC to enhance recovery speed, cut manual efforts and improve customer engagement.

What we delivered

  • Automated dunning workflows
  • Multi-channel notifications (SMS, Email, IVR, App)
  • Risk-based segmentation & soft/hard suspensions
  • BI dashboards for real-time recovery insights
  • Seamless OSS/BSS & billing platform integration

Outcomes

40% faster recovery cycles
25% reduction in churn
BI-driven collection strategy
Boost in customer satisfaction
Zero-downtime migration of live KPIs

Project timeline

Phased delivery from discovery through scale — each milestone tied to a measurable outcome.

  1. Data & Risk Modelling

    Q2 2021

    Ingested postpaid billing and payment history to train ML risk segments.

    Key outcome: Risk-based customer segmentation model.

  2. Workflow Automation

    Q3 2021

    Built automated dunning workflows across SMS, Email, IVR and App channels.

    Key outcome: Fully automated multi-channel reminders.

  3. OSS/BSS Integration

    Q4 2021

    Integrated soft/hard suspension actions with billing and provisioning.

    Key outcome: Zero-downtime migration of live KPIs.

  4. Scale & Insights

    Q1 2022

    Deployed BI dashboards and continuous learning loops.

    Key outcome: 40% faster recovery cycles and 25% reduction in churn.

“NIDC helped us gain full visibility and simplified our recovery process — a strategic shift in our operations.”
— Movicel Telecommunications (Central Africa)

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