Telecom OSS/BSS
Telecom OSS/BSS
Carrier-grade OSS/BSS engineering and operations — order, activation, provisioning, mediation, rating, billing, dunning and service assurance for modern operators.
Overview
What this service delivers
We have run telecom stacks in live operator environments across Asia and Africa: prepaid and postpaid, multi-country, multi-currency, and under constant 24x7 SLA pressure. That experience shapes how we design, migrate and support OSS/BSS platforms.
Engagements cover new platform builds, legacy billing migration, revenue-assurance programmes and full NOC/SOC operations — individually or as one managed service.
Our Offerings
Where we plug in
Pick a single capability or combine them into one accountable engagement — scope, team shape and commercials adapt to your roadmap.
Provisioning & activation
Order orchestration and automated service activation across network elements and partners.
Mediation & rating
High-volume CDR collection, normalization, rating and reconciliation with leakage controls.
Billing & invoicing
Convergent prepaid/postpaid billing, discounting, taxation and invoice generation at scale.
Dunning & collections
Segment-aware collection journeys that reduce bad debt without damaging customer relationships.
Service assurance & NOC
Fault, performance and SLA monitoring with follow-the-sun escalation and reporting.
Self-care & CRM
Subscriber portals and apps integrated with CRM, payments and loyalty for true self-service.
Concept & Ideation
Concept & Ideation
OSS/BSS scoping starts from your product catalogue and revenue flow. We map every offer, rating rule, tax treatment and settlement path in use today, and identify where revenue leaks between network, mediation and billing.
- Product-catalogue and offer-model workshop across prepaid and postpaid
- End-to-end revenue-flow map from network event to cash collected
- Leakage and assurance baseline quantified before design begins
Our Expertise
Technology depth behind the service
Certified engineers, architects and QA specialists working across the stack — with reusable accelerators from 15+ years of enterprise delivery.
OSS
BSS
Standards
Operations
Research
Research
Telecom platforms live or die on volume and interfaces. We benchmark CDR throughput on representative data, test each northbound and southbound interface against real network elements, and confirm regulatory reporting needs per market.
- CDR volume and peak-throughput benchmarking on production-like feeds
- Interface validation with network elements, payment and partner systems
- Regulatory, taxation and interconnect requirements captured per market
Design & Development
Design & Development
Solutions are designed to TM Forum eTOM and Open API conventions so components can be replaced without re-plumbing the estate. Order-to-activation, mediation-to-invoice and assurance flows are built as separately deployable services.
- eTOM-aligned architecture with TM Forum Open API interfaces
- Order orchestration, provisioning and activation flows with retry logic
- Convergent rating, billing, discounting and taxation engines configured
Test Engineering
Test Engineering
Billing errors are visible to every customer, so testing is exhaustive: bill-cycle simulation on migrated subscriber data, penny-level reconciliation, high-volume soak tests and end-to-end activation checks across network elements.
- Bill-cycle simulation with penny-level invoice reconciliation
- High-volume mediation soak and peak-hour performance testing
- End-to-end order-to-activation and interconnect settlement validation
Re-Engineering
Re-Engineering
Most operators are migrating off an ageing billing stack rather than starting fresh. We run the legacy and target platforms in parallel over full bill cycles, reconcile every difference, and migrate subscriber cohorts only once variances are explained.
- Legacy billing migration by subscriber cohort with parallel bill runs
- Automated variance reconciliation and sign-off before each cohort moves
- Catalogue rationalization retiring dormant offers and legacy tariffs
Support & Reliability
Support & Reliability
We operate OSS/BSS estates 24x7 from NOC and SOC teams: fault and performance management, bill-run supervision, revenue-assurance checks and carrier-grade escalation into engineering when a cycle is at risk.
- 24x7 NOC/SOC fault, performance and security monitoring
- Bill-run supervision with pre-invoice assurance checks and sign-off
- Revenue-assurance reporting and SLA governance with the operator
Documentation & Training
Documentation & Training
Telecom operations are audited and shift-based, so documentation and training carry real weight: interface specifications, bill-run procedures and shift handover records maintained to TL 9000 expectations.
- Solution blueprints, interface specifications and bill-run procedures
- Shift-based NOC/SOC training with handover and escalation drills
- Care and back-office training for catalogue, billing and dunning tools
Why Nectar?
Why enterprises choose Nectar Infotel
Appraised process, senior ownership and long-run accountability — the reasons clients stay with us for years, not projects.
Live operator experience
We have run prepaid and postpaid stacks in multi-country, multi-currency environments under continuous 24x7 SLA pressure.
Migrations that reconcile
Legacy billing moves cohort by cohort with parallel bill runs and penny-level variance sign-off before any subscriber is cut over.
Revenue assurance built in
Leakage controls across mediation, rating and invoicing are part of the design, with assurance reporting from the first cycle.
CMMI-DEV V2.0 ML5 process
Appraised engineering discipline backed by ISO 9001, TL 9000, ISO/IEC 20000-1, ISO/IEC 27001 and ISO 14001 certified operations.
Senior engineering ownership
Named architects and delivery leads stay on the account, so domain knowledge compounds instead of resetting every quarter.
Transparent governance
Weekly demos, live delivery dashboards and monthly business reviews — no surprises between kick-off and go-live.
Portfolio
Relevant work
Selected engagements where we delivered this capability end to end.
Telecom OSS
NIDC — Intelligent Dunning & Collection System for Telecom
An AI-powered postpaid dunning solution designed for telecom operators to automate revenue recovery and reduce churn.
Read case study
Telecom
NT3 — A Service Help Desk Management Tool for ITSM
A robust ticketing system to manage inter-departments & vendors.
Read case study
BI Analytics
NPS — App-based Network Performance Management System
Network performance management, KPI monitoring & alarm management system.
Read case studyReady to start your telecom oss/bss initiative?
Book a free 30-minute consultation with our solution architects.
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